Never going back! I should have canceled my appointment's when I kept receiving calls from the spa asking if I could change my appointment times since this clearly showed how unorganized they are. When my masseuse came to get me she had to put me in a robe since the front desk didn't. After my massage I was suppose to get a facial. I didn't know that I had to wait a whole HOUR. When I went to complain, come to find out that the so called new owner made my appointments. That is just WRONG! If you do not have the availability, then be honest. I could have came another day but now I will never go back.