I rented a car for a week, told them specifically when I would be back even including my return flight number. It was 5 days and a few hours after pickup. The clerk entered it into the computer as 5 days instead of a week and I didn??????t notice because the price was the same. When I dropped it off I was charged for an extra day despite the fact that the rules call a ??????week?????? 5-7 days. When I complained the clerk told me that they couldn??????t make that sort of change even though it was an obvious data entry error when I picked up the car and that I was should have noticed this at the time. Whatever is on the contract is how it goes. Probably so, and I??????ll be looking for this bit of fine print next time I pick up a car somewhere else. The return guy even told me that in Payless lingo a 'week' is 5 days so 6 days would be a week and a day. Gosh, how could I not know that?

At least the line was short, which is what first suckered me in. Apparently others have learned to avoid these folks. Silly me. I sure won't be in it again.

I would have to say my experience with pay-less car rental was satisfactory. Yes they have the longest lines, ( because they are the most affordable) but they were definitely customer friendly). If you are looking to save on car rental , then I would try Payless, but you may have to wait in line for awhile. Just be certain to reservations on line first.

Avoid Payless car rental in Phoenix. Incredibly long lines unlike any other vendor in the common car rental building. No good explanation other than they're not prepared to handle all of the reservations they accept.